Refund Policy


Hook & Ladder Coffee Co. will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Hook & Ladder Coffee Co. to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit

(c) a replacement item sent to you (if stock is available)